Refund

Makhamakh.com Marketplace - Refund Policy

Welcome to the Makhamakh.com Marketplace Refund Policy page.

At Makhamakh.com, we strive to ensure a seamless shopping experience for our users. However, we understand that there may be occasions when a refund is necessary. This page outlines our refund policy to help you understand the circumstances under which refunds are issued and the process for requesting one.

Refund Eligibility

You may be eligible for a refund if:

• ? Defective or Damaged: The product you received is defective or damaged.
• ? Not as Described: The product you received is significantly different from the description provided on the Makhamakh.com Marketplace.
• ⏳ Delayed Delivery: You did not receive the product within the specified delivery timeframe.
• ?️ Return Period: The product is returned within the specified return period (see below for return period details).

Return Period

• ? Physical Products: Must be returned within 30 days from the date of delivery.
• ? Digital Products: Must be requested for a refund within 7 days of purchase. Note: Digital products must not have been downloaded or accessed.

Non-Refundable Items

The following items are not eligible for refunds:

• ❌ Used or Altered: Products that have been used, worn, or altered after delivery.
• ❌ Sale Items: Products purchased on sale or with a discount.
• ❌ Gift Cards: Gift cards and vouchers.
• ❌ Perishable Goods: Perishable goods (e.g., food, flowers).
• ❌ Custom Items: Personalized or custom-made items.

How to Request a Refund

1. ? Contact Customer Support:

   • Email us at support@makhamakh.com or use the contact form on our website.
   • Provide your order number, the reason for the refund request, and any supporting evidence (e.g., photos of the defective product).

2. ? Return the Product:

   • If your refund request is approved, you will receive instructions on how to return the product.
   • Ensure the product is securely packaged and includes all original tags, packaging, and accessories.
   • Ship the product to the address provided in the return instructions.

3. ? Processing the Refund:

   • Once we receive the returned product and verify its condition, we will process your refund.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please allow 5-10 business days for the refund to appear in your account.

Shipping Costs

• ? Return Shipping Costs: You are responsible for paying the return shipping costs unless the product is defective or not as described.
• ? Original Shipping Costs: Original shipping costs are non-refundable unless the product is defective or not as described.

Exchanges

? Exchange Requests: If you wish to exchange a product instead of requesting a refund, please follow the same process as outlined above. Specify that you would like an exchange, and we will assist you in finding a suitable replacement.

Contact Us

? Need Help? If you have any questions or need further assistance with our refund policy, please contact our customer support team at support@makhamakh.com or through our website's contact form.

Thank you for shopping at Makhamakh.com Marketplace! We value your satisfaction and are here to help with any concerns you may have.